Do you hate waiting 45 minutes to make a complaint via a call centre? Do you put up with bad or indifferent attitudes from so-called "service" companies? Why do white goods fall apart 1 day after the warranty expires? Why is it such a lottery to get what you pay for on time? And why do I have to take a half day off work to take a delivery that takes 5 minutes to make? Join my crusade to name and shame the worst offenders and to highlight the ones that go above and beyond expectations.